Drive API error spike

Incident Report for DoorDash

Resolved

This incident has been resolved.
From 11:42 to 11:48, 12:02 to 12:10 we had two API 500 error spikes caused by internal DB outage.
During the incident 7% of Drive Classic requests got impacted; and 25% of Drive API requests got impacted. Retries during the time would have worked if the clients have retry logic.
Posted Aug 05, 2025 - 12:28 PDT

Update

We are continuing to monitor for any further issues.
Posted Aug 05, 2025 - 12:27 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 05, 2025 - 12:22 PDT

Update

We have recovered and root causing the error spikes.
Posted Aug 05, 2025 - 12:18 PDT

Investigating

We are currently investigating this issue.
Posted Aug 05, 2025 - 12:10 PDT
This incident affected: Drive (Drive API).